Refund policy

REFUND POLICY
PLEASE NOTE THE FOLLOWING:

To be eligible for an exchange, your item MUST be unused and in its original condition and packaging.
Clearance Items may only be returned for an exchange or store credit. A refund is not permitted. 
The customer is responsible for paying for all shipping costs associated with the exchange.

We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we accept returns for refunds within 3 days from the delivery date. If the package does not reach us safely, we will not be able to complete the refund. Please make sure you get tracking on your returns so that proof of delivery can be verified. No refunds after 30 days. 

For returned orders, you will be contacted to communicate the reason for the return. If the reason for the return is not our error, the buyer will be required to pay to re-ship the item.
Altered Items are nonreturnable.

Please allow 3-5 business days for payment to be reflected in your account.

EXCHANGES:

We accept exchanges within 30 days after your order was delivered to you.

All items on your original order can be exchanged once.

If you wish to return an item that was already exchanged, you can only be provided with store credit.

UNDELIVERED SHIPMENTS: 

In the instance that the carrier tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the carrier, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open a case with the carrier. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.